Table of Contents
1. Overview
To ensure transparency, security, and a smooth service experience, we have outlined all the policies that govern our web hosting, domain registration, and website design services. Please review the policies below to understand your rights, responsibilities, and the standards we uphold as your digital service provider.
2. Acceptable Use Policy (AUP)
Our AUP defines what is allowed and prohibited on our servers. It covers issues such as illegal content, spam, resource abuse, security violations, and misuse of hosting resources. This policy protects the integrity and performance of our infrastructure.
3. Privacy and Cookies Handling Policy
This policy outlines how we collect, store, use, and protect your personal information. It also explains your privacy rights and how we handle cookies, analytics, and third-party integrations.
4. Payment, Refund & Cancellation Policy
Here you will find details about refund eligibility, non?refundable services (such as domain names), cancellation procedures, and timelines. This policy ensures clarity and fairness in all financial matters.
5. Service Level Agreement (SLA)
Our SLA defines the level of service you can expect, including uptime guarantees, support response times, and compensation for service interruptions. It reflects our commitment to reliability and professionalism.
6. Domain Registration and Renewal Policy
This policy covers domain registration, renewal, expiry, redemption fees, transfers, and compliance with ICANN regulations. It ensures clients understand the lifecycle and responsibilities of domain ownership.
7. Website Design and Maintenance Policy
This policy explains project scope, timelines, revisions, content ownership, maintenance responsibilities, and post?launch support. It ensures smooth collaboration during and after website development.
8. Backup Policy
This policy explains how backups are performed, what is included, what is excluded, and the client’s responsibility for data protection. It clarifies expectations regarding data recovery.